Return Policy You must call for an RMA# before making any return! To return or exchange a part that is unused, uninstalled, in resalable condition, and is in original undamaged packaging, you must call our Customer Service department within 14 days of receiving the item to generate a Return Merchandise Authorization (RMA) number (determined by UPS Tracking info). Failure to notify us within 14 days will forfeit your right to a refund or an exchange. All returns will be assessed a 20% restocking fee. Upon inspection, items found to be unused, uninstalled, in resalable condition, and in original undamaged packaging will be credited less the 20% restocking fee. Items found to be used, installed, not resalable, or not in original product packaging or damaged, will not be credited and the item will be returned to the customer if requested, at the customer's expense. We do not accept RMA requests through email, fax, or voicemail message. All returns must be sent with a copy of the original receipt, explanation of the problem and Return Number marked clearly on the outside of the package the returned product is shipped in. Items that fail or are damaged due to customer abuse, negligence, or improper installation techniques are not returnable under any circumstances, so please take care of the parts while they are in your possession. The customer is responsible for all freight charges incurred with the return or exchange. This includes the original freight cost to the customer. RMA numbers expire 14 days after they are issued. Items returned without an RMA number or using an expired RMA number will be refused. All Returns must have the RMA number clearly displayed on the return shipping label. Do not write the RMA number on the original product package and take care to properly prepare package for shipping back to us. Failure to do so may result in assessing the customer an additional rebox fee for original product package damage. It is the customer's responsibility to insure the package and retrieve a tracking number with signature requirement from the carrier to protect from loss. Damaged, lost, or missing claims must be made with the carrier. Shipments refused by you the customer and returned back to us will carry an automatic 20% restocking fee deducted from the total credit owed. Unauthorized Returns Unauthorized customer returns, or returns that are misshipped, mispackaged, or misdelivered, will not be 'tracked down' and are not the responsibility of KLM.